Refund & Returns Policy

Should you wish to return your order, for other reasons than being faulty or damaged please notify us within 7 days of purchase with a valid reason for return. All refunds are made at the discretion of Agnes Homewares.

Contact us at shop@agneshomewares.com.au detailing the reason you are wishing to return the item(s) and we will be in touch with you.

For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattress and pillow protectors, underblankets, pet beds or mattresses unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.

Valid Claim at Law

We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. This is when the item:

a. has a problem that would have stopped you buying it had you known about the problem; 
b. is unsafe; 
c. is significantly different from the description or sample shown to you; or 
d. does not do what we said it would, or what you asked for and cannot be easily fixed.

If the problem is not major we may choose to repair the item within a reasonable time.

For warranty claims, proof of purchase is required and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange, refund, compensation or repair.

Items can be returned to any of our stores or via post to:

Agnes Homewares
PO Box 580
AGNES WATER QLD 4677

If returning via post, please contact us on shop@agneshomewares.com.au prior to returning it to us.

If you have any queries about warranties or returns, please contact our friendly Agnes Homewares’ Team, who will be more than happy to help.